FAQs - Audio Restored

FAQs

Here are some of the Frequently asked questions from our satisfied customers. If your question isn’t answered here then please feel free to contact us to ask. We will be in contact with you shortly thereafter and are happy to help with any queries you may have.

Q - Do you keep a digital copy of my audio files indefinitely in case I should lose or damage mine?

No. All digital files produced by Audio Restored will be retained on backed-up hard drives for a maximum of 3 months. After this time, all files are wiped to comply with copyright laws. Therefore you are strongly advised to make your own back-ups of audio material supplied.

Q - Can you remove the clicks and crackles from records in my collection?

The original records themselves cannot be physically altered to improve their reproduction on conventional record players (although pro-wet vacuum cleaning makes a substantial difference!)

However, with careful and sympathetic use of digital audio restoration tools, the majority of clicks and crackles can be effectively removed or significantly reduced from most records, without adversely affecting the underlying sound. The restored tracks are transferred to CD-R or other digital media, enabling them to be played conveniently, with no further degradation to the sound.

Q – Can the individual tracks be accessed and skipped just like a commercial CD?

Yes, all tracks are separated during the recording process (up to a maximum of 99 tracks!), and CD text is added, allowing the title to be read on a suitably equipped text-enabled player.

Q – Can I request extra copies of my CD?

As long as the original source material is out of copyright (i.e. most shellac 78s, and vinyl LPs released over 50 years ago), OR you own the copyright yourself, duplicate CDs can be requested.

Q – I have a cassette tape recording which suffers from background hiss. Can this be removed please?

Broadband hiss can be effectively reduced/removed from tape recordings in most cases.

Q – Can you change the order in which the tracks on my LP are recorded on the final CD?

Any track order can be accommodated – just contact us with clear instructions.

Q – Can you supply my restored compilation in .mp3 format for use with my ipod?

Yes, but remember that .mp3 is a lossy, compressed format designed for convenience, and the resulting sound quality, although OK for ipod etc, may not sound as good when played through a good stereo system. Please note: we also offer other file type formats such as FLAC, which is lossless, so would show an improved sound quality over .mp3. The file size would be greater than .mp3 but smaller than .wav.

Q – I have some records that would benefit from pro wet-cleaning. Can you do this without the full restoration?

Yes, wet-record vacuum cleaning is available as a separate service, and all cleaned 7″, 10″ and 12″ records are returned in new poly-lined paper inner sleeves to keep them pristine.

Contact us to discuss your requirements fully.